FAQ


Owner, Derek N. is ASE Certified and BMW Factory certified and trained starting in 1992. Previously employed by BMW dealerships for 17 years, his experience and training earned him BMW Factory Service Training achievement awards for the Eastern Region – earning a Master BMW Technician status.

How do I make an appointment?

Call us weekdays between 10am – 6pm (some days 11a-7p). We can schedule in person as well. All services are by appointment, and we will need to get all information necessary in order to calculate the time we need to service your BMW. Once we establish a date, we will call 2-3 days before your appointment with a final confirmation.

You’re welcome to email us at mila@bimmercars.com to request a phone call

What if I have an emergency?

If you can tow the vehicle, we can integrate it into our existing schedule. Most of the time we can turn around emergency repairs in 3-4 business days, often less, depending on what the issue is, and how quickly we can get the customer’s authorization to proceed. This emergency work comes unexpectedly so we work late nights on tow-ins to accommodate the schedule. Drop the key in the key box by the back door. We will make contact when we come in to let you know we are working on it. Feel free to email us details too. If you’re a new customer, email or call us with details and contact info.





Our philosophy is to provide the best quality service and attention to detail at a fair and honest price